View Your Orders
The Orders page is your record of every order Bitship has processed for your connected Square account.
The Orders list
Section titled “The Orders list”Go to Orders to see every order, with:
- Order number
- Customer email
- Date
- Delivered status
- Item count
Click any order to open its details.
Order details
Section titled “Order details”Each order’s detail page shows:
- Customer Information — the buyer’s email and when the order was placed
- Order Progress — a visual tracker: Order placed → Processing → Delivered
- View transaction — a link back to the matching transaction in your Square dashboard
- Products — every product in the order, with a Download button for uploaded files or a View file link for products that use an external URL
If a customer says they didn’t get their email
Section titled “If a customer says they didn’t get their email”Bitship’s Orders page doesn’t currently include a self-serve “resend” action. If a customer reports a missing delivery, start with Order Not Delivered — most cases turn out to be a spam-filtered email or a typo in the address used at checkout. If it’s genuinely not resolved, contact support and we’ll help make it right.
Next steps
Section titled “Next steps”Have a problem with an order? Visit FAQ & Troubleshooting.