Frequently Asked Questions
Quick answers to the questions we hear most. For specific problems, see the dedicated troubleshooting pages linked below.
General
Section titled “General”What is Bitship?
Section titled “What is Bitship?”Bitship automatically delivers digital products to your customers when they buy through your connected Square store. See Welcome to Bitship.
Do I need to know how to code?
Section titled “Do I need to know how to code?”No. Bitship works entirely through your dashboard and a one-time Square connection.
Does Bitship process payments?
Section titled “Does Bitship process payments?”No. Square handles all checkout and payments. Bitship only handles delivering the product after Square confirms an order is paid.
Can I use Bitship without Square?
Section titled “Can I use Bitship without Square?”No — Bitship requires a connected Square account to create products and receive orders. See Connect Your Square Account.
Products & delivery
Section titled “Products & delivery”What kinds of files can I sell?
Section titled “What kinds of files can I sell?”Any digital file you can upload or link to — e-books, courses, templates, software, and more. See Create a Product.
How fast are products delivered?
Section titled “How fast are products delivered?”Bitship sends the delivery email moments after Square confirms payment.
Can one product include multiple files?
Section titled “Can one product include multiple files?”Yes. Upload several files to a single product, or zip them into one archive.
Can different variations deliver different files?
Section titled “Can different variations deliver different files?”Yes — map each Square variation to its own product in Bitship. See Create a Product.
Can customers re-download their files?
Section titled “Can customers re-download their files?”Yes. Download links don’t currently expire or have a download limit, so a customer’s link keeps working.
Security
Section titled “Security”Are my files safe?
Section titled “Are my files safe?”Files are delivered via a private link unique to each order, so it isn’t guessable from the outside. Note that Bitship doesn’t currently support expiring or manually revoking a link after it’s been sent — treat a delivery link the way you would any digital purchase receipt.
Billing
Section titled “Billing”Is there a free plan?
Section titled “Is there a free plan?”Bitship offers a 14-day free trial rather than a permanent free tier. See Plans & Pricing.
Still stuck?
Section titled “Still stuck?”Can’t find an answer? Email us at nick@bitship.app.