Customize Delivery Emails

When a customer completes an order, Bitship emails them a link to download their purchase. You can customize two parts of that email from Email Settings in your dashboard.

What you can customize

• Subject — the subject line of the delivery email. If left blank, Bitship uses a default subject.
• Reply Address — the address used if a customer replies to their delivery email. If left blank, replies go to a default no-reply address.

Update your email settings

1. Go to Email Settings in your Bitship dashboard.
2. Update the Subject field to whatever you’d like customers to see (for example, “Your download from [Your Store] is ready”).
3. Update the Reply Address to an inbox you check, so customer replies reach you.
4. Click Save.

Changes apply to future deliveries.

Next steps

See how orders and deliveries show up in your dashboard: View Your Orders.